The Challenge
The needs of your people and your organisation change all the time.
Keeping people safe and productive in a mobile landscape can be complex.
Samsung Knox has the solutions and services to help.
Services and Consultancy portfolio
No-one knows your Samsung like we do
Direct access to Samsung Knox experts
Designed to compliment existing channel services
Quickstart
Included with Enterprise Edition devices, Quickstart helps you get set up for business – fast
Advanced
Want more in depth advise and guidance? We offer a range of services to suit you
Knox Suite Quickstart
Samsung experts to set up you profile
- Included with Samsung Enterprise Edition devices
Base build at no additional charge
Chargeable credits available for additional build scope
Template stating profile with online survey for individual customer tailoring
Includes
KNOX Account setup
Android Enterprise setup
Profile creation with customer selections
Users and devices upload
Handover to customer IT
Knox Quickstart
Base build specification
Enterprise Edition as a Service
| KNOX account set up | ✔ |
| Android Enterprise set up | ✔ |
| Base profile build | ✔ |
| Included in hardware price | ✔ |
| Upgradeable with service packs | ✔ |
Base build template with online survey for customer-selected amendments
Enterprise Edition as a Service
| Applications | Up to 5 apps |
| License registration | ✔ |
| Configuration of auto-assign rules | ✔ |
| Policies from template | ✔ |
| Basic policies | ✔ |
| Groups | Excluded |
| User import | 1 bulk import |
| Devices import | 1 bulk import |
| Work container | Enablement only |
| Gold build sign off | ✔ |
Four easy steps
Once submitted back, the build process starts
1.
Place a support request
2.
Follow the Samsung-supplied instructions for user and device data
3.
Complete the build questionnaire
4.
Send your user and device details back to the support case
Advanced Knox Product Setup & Installation
Best practice set up and on-boarding of Knox products by Samsung Knox engineers
Set up and installation of Knox Products: Knox Configure, Knox Mobile Enrolment, Knox Service Plugin and Knox E-FOTA
Detailed interview with customer IT
Set up KNOX account and profiles
Set up Android Enterprise
Set up of groups
Advanced security settings
Advanced configurations
Other technical actions according to Statement of Work
Training and handover to customer IT
Knox Manage Setup & Migration
Migration setup between EMM platforms on Samsung Android devices
Detailed interview with customer IT
Pre-assessment of customer environment
Setup and configure Knox Manage with customer profiles
Other technical actions according to Statement of Work
Training and handover to customer IT
Alternative service available to migrate from 3rd party EMM to MS Intune, VMWare Airwatch and MobileIron.
Knox API Integration Support
Enhanced support of customers integrating KME Customer APIs or KDP Reseller APIs with their systems
Enhanced consultation with dedicated Samsung Knox specialist
Detailed API Walkthrough
Pre-assessment of customer environment
Assigned technical support for trouble shooting and escalation of issues
Android OS Customisation & Security Projects
Bespoke consulting for secure Knox deployments
The team works across regulated business sectors such as military, police and healthcare, and provides bespoke consulting for secure Knox deployments in Govt., military and other specialist high security fields. This includes PoCs, architecture design, project management and custom builds of Samsung Android, fully supported by Knox.
Bespoke OS development by in-house R&D
Designed for high-security deployments, e.g. Govt.
End to end consultancy including:
- Technical/security requirements
- Commercial modelling
- Staging and deployment
Standards – 5G – PSLTE – Android Govt. Security Certification – Artificial Intelligence – IoT – Tizen
Technical Architect
Pure Consulting from Samsung Research KNOX/software specialist
On site attendance of senior consultant from Samsung research team
Meetings with key customer personal to understand requirements
Written Statement of Work for bespoke consulting
Execution of work description
Testing and sign off