The Challenge

The needs of your people and your organisation change all the time.

Keeping people safe and productive in a mobile landscape can be complex.

Samsung Knox has the solutions and services to help.

Services and Consultancy portfolio

No-one knows your Samsung like we do

Enterprise Edition Quickstart


Advanced Knox Product Setup & Installation


EMM Migration (Knox Manage)


Knox API Integration Support


Android OS Customisation


Technical Architect


Direct access to Samsung Knox experts

Designed to compliment existing channel services


Included with Enterprise Edition devices, Quickstart helps you get set up for business – fast


Want more in depth advise and guidance? We offer a range of services to suit you

Knox Suite Quickstart

Samsung experts to set up you profile

  • Included with Samsung Enterprise Edition devices
  • Base build at no additional charge

  • Chargeable credits available for additional build scope

  • Template stating profile with online survey for individual customer tailoring

  • KNOX Account setup

  • Android Enterprise setup

  • Profile creation with customer selections

  • Users and devices upload

  • Handover to customer IT

Knox Quickstart

Base build specification

Enterprise Edition as a Service

KNOX account set up
Android Enterprise set up
Base profile build
Included in hardware price
Upgradeable with service packs

Base build template with online survey for customer-selected amendments

Enterprise Edition as a Service

Applications Up to 5 apps
License registration
Configuration of auto-assign rules
Policies from template
Basic policies
Groups Excluded
User import 1 bulk import
Devices import 1 bulk import
Work container Enablement only
Gold build sign off

Four easy steps

Once submitted back, the build process starts


Place a support request


Follow the Samsung-supplied instructions for user and device data


Complete the build questionnaire


Send your user and device details back to the support case

Advanced Knox Product Setup & Installation

Best practice set up and on-boarding of Knox products by Samsung Knox engineers

  • Set up and installation of Knox Products: Knox Configure, Knox Mobile Enrolment, Knox Service Plugin and Knox E-FOTA

  • Detailed interview with customer IT

  • Set up KNOX account and profiles

  • Set up Android Enterprise

  • Set up of groups

  • Advanced security settings

  • Advanced configurations

  • Other technical actions according to Statement of Work

  • Training and handover to customer IT

Knox Manage Setup & Migration

Migration setup between EMM platforms on Samsung Android devices

  • Detailed interview with customer IT

  • Pre-assessment of customer environment

  • Setup and configure Knox Manage with customer profiles

  • Other technical actions according to Statement of Work

  • Training and handover to customer IT

Alternative service available to migrate from 3rd party EMM to MS Intune, VMWare Airwatch and MobileIron.

Knox API Integration Support

Enhanced support of customers integrating KME Customer APIs or KDP Reseller APIs with their systems

  • Enhanced consultation with dedicated Samsung Knox specialist

  • Detailed API Walkthrough

  • Pre-assessment of customer environment

  • Assigned technical support for trouble shooting and escalation of issues

Android OS Customisation & Security Projects

Bespoke consulting for secure Knox deployments

  • The team works across regulated business sectors such as military, police and healthcare, and provides bespoke consulting for secure Knox deployments in Govt., military and other specialist high security fields. This includes PoCs, architecture design, project management and custom builds of Samsung Android, fully supported by Knox.

Bespoke OS development by in-house R&D

  • Designed for high-security deployments, e.g. Govt.

  • End to end consultancy including:

    • Technical/security requirements
    • Commercial modelling
    • Staging and deployment

Standards – 5G – PSLTE – Android Govt. Security Certification – Artificial Intelligence – IoT – Tizen

Technical Architect

Pure Consulting from Samsung Research KNOX/software specialist

  • On site attendance of senior consultant from Samsung research team

  • Meetings with key customer personal to understand requirements

  • Written Statement of Work for bespoke consulting

  • Execution of work description

  • Testing and sign off